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BioWare Gear Store Help Desk

<p id="isPasted" style="box-sizing: inherit; margin: 0px 0px 1rem; padding: 0px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); font-size: 14px; letter-spacing: normal; line-height: 22px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 254); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Typically that condition is caused by your browser. Our system relies on a javascript live feed to display your account information in real time. &#xA0;That feed can be broken by a few situations:</p><ul style="box-sizing: inherit; margin: 0px 0px 1rem 1.25rem; padding: 0px; list-style-position: outside; line-height: 1.6; list-style-type: disc; color: rgb(29, 29, 29); font-family: Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(254, 254, 254); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">If you have ad blockers that trigger when they find javascript on a page. Please disable, clear your cache, and try viewing the page again</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">If you are using Chrome and have javascript disable. Please <a href="https://www.howtogeek.com/663569/how-to-disable-and-enable-javascript-on-google-chrome/" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; text-decoration: none; color: rgb(35, 193, 187); font-family: var(--body-copy-fonts); transition: color 0.2s ease-in-out 0s, background-color 0.2s ease-in-out 0s, fill 0.2s ease-in-out 0s, opacity 0.2s ease-in-out 0s; font-weight: 700;" target="_blank">enable javascript in Chrome</a></li><li style="box-sizing: inherit; margin: 0px; padding: 0px; font-size: 14px; color: var(--body-copy-color); font-family: var(--body-copy-fonts); letter-spacing: 0px; line-height: 22px;">If you are using Firefox, and have enhanced tracking protection enabled, it can disable our javascript feed. In that case, either please <a href="https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; text-decoration: none; color: rgb(35, 193, 187); font-family: var(--body-copy-fonts); transition: color 0.2s ease-in-out 0s, background-color 0.2s ease-in-out 0s, fill 0.2s ease-in-out 0s, opacity 0.2s ease-in-out 0s; font-weight: 700;" target="_blank">disable the tracking protection or add an exception for our domain</a></li></ul>

Typically that condition is caused by your browser. Our system relies on a javascript live feed to display your account information in real time.  That feed can be broken by a few situations:

I can't see my reward account information, how do I fix that?

Gear Rewards Questions

Can I cancel my order and rebuy the items that are on sale?

What is the Gear Store return policy?

What are the Gear Store refund policies?

What are the Gear Store exchange policies?

What are the return and refund policies for international orders?

Cancellation and Refund Questions

Can I combine a discount with a gift card code?

Do you have a discount code for shipping?

I bought an item and it went on sale at a later date. May I have a refund on the difference?

Another retailer is discounting a product. Will you price match?

I have a discount code or promotion and its not working with another discount code or promotion.  Can I have both?

What are some common discount or code restrictions?

Discount & Code Questions

Are there any openings at DPI Merchandising?

Employment Questions

Why can't I use my rewards points for a purchase?

Can I redeem my reward points using the Shop App?

I made a review through the on-site app. Why didn't I get any Reward Points?

Do my points ever expire?

How long do I get to retain my Tier Level?

Is it possible to get demoted in tier level for not spending enough points within a certain time period?

I was reading about the different tiers on the official "Gear Rewards" page. My question is that when it says for example "Earn 500 Points", that literally means I need to earn that many points to reach that tier; you don't need to have that many poi

I redeemed points/used a gift card code and paid the remaining balance with a payment method, why didn’t I receive any Rewards Points for my purchase?

What is the Gift Card policy for the Gear Store?

Can a gift card be used more than once?

Can gift cards be reloaded?

Can more than one gift card be used towards a purchase?

Can a gift card be used to buy a gift card?

Can a gift card be used to pay for shipping and taxes?

Can I apply a discount code to my gift card purchase?

Can gift cards be used in conjunction with a discount code?

Can a gift card be redeemed or returned for cash?

Gift Card Questions

I have many followers on socials, can I be an influencer for your brand?

Influencer or Affiliate Questions

Why can't I add a second item to my cart?

Ordering Questions

What is a pre-order product?

When will I be charged for a pre-order?

Pre-Order Questions

What is the Gear Store Privacy Policy?

Can I delete my privacy information?

Privacy Questions

I wrote a review, but it didn't show up. Did you censor my review?

I want to upload images/movies of my gear. How do I do that?

Review Questions

What is NAVIDIUM Order Protection?

What is the Gear Store shipping policy?

What countries does the Gear Store ship to?

Why am I unable to purchase shipping protection?

Shipping Questions

I have a product idea, who should I contact?

Submission Questions

I can't see my reward account information, how do I fix that?Updated a year ago