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BioWare Gear Store Help Desk

The one place to get all your questions answered about policies, rules and processes on the BioWare Gear Store.

We appreciate our fans all over the globe. We currently are only able to offer shipping products to the following countries.
Asia
Afghanistan
Azerbaijan
Bahrain
Bangladesh
Bhutan
British Indian Ocean Territories
Brunei
Cambodia
China
Christmas Island
Cocos (Keeling) Islands
Hong Kong SAR
India
Indonesia
Iraq
Israel
Japan
Jordan
Kazakhstan
Kuwait
Kyrgyzstan
Laos
Lebanon
Macao SAR
Malaysia
Maldives
Mongolia
Myanmar (Burma)
Nepal
Oman
Pakistan
Palestinian Territories
Philippines
Qatar
Russia
Saudia Arabia
Singapore
South Korea
Sri Lanka
Taiwan
Tajikistan
Thailand
Turkmenistan
United Arab Emirates
Uzbekistan
Viet Nam
Yemen
Europe
Aland Islands
Albania
Andorra
Armenia
Austria
Belarus
Belgium
Bosnia and Herzegovina
Bouvet Island
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
Faroe Islands
Finland
France
Georgia
Germany
Gibraltar
Greece
Greenland
Guadeloupe
Guernsey
Hungary
Iceland
Ireland
Isle of Man
Italy
Jersey
Kosovo
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Mayotte
Moldova
Monaco
Montenegro
Netherlands
North Macedonia (Formerly Macedonia)
Norway
Poland
Portugal
Reunion
Romania
San Marino
Serbia
Slovakia
Slovenia
Spain
Svalbard & Jan Mayen
Sweden
Switzerland
Turkey
Ukraine
United Kingdom
Vatican City
Africa
Algeria
Angola
Benin
Botswana
Burkina Faso
Burundi
Cameroon
Cape Verde
Central African Republic
Chad
Comoros
Congo - Brazzaville
Congo - Kinshasa
Djibouti
Egypt
Equatorial Guinea
Eritrea
Ethiopia
Gabon
Gambia
Ghana
Guinea
Guinea - Bissau
Kenya
Lesotho
Liberia
Libya
Madagascar
Malawi
Mali
Mauritania
Mauritius
Morocco
Mozambique
Nambia
Niger
Nigeria
Rwanda
Sao Tome & Principe
Senegal
Seychelles
Sierra Leone
Somalia
South Africa
South Sudan
St. Helena
Sudan
Tanzania
Togo
Tristan da Cunha
Tunsiia
Uganda
Western Sahara
Zambia
Zimbabwe
Central America
Anguilla
Antigua & Barbuda
Aruba
Bahamas
Barbados
Belize
Bermuda
British Virgin Islands
Cayman Islands
Costa Rica
Curacao
Dominica
Dominican Republic
El Salvador
Grenada
Guatemala
Haiti
Honduras
Jamaica
Martinique
Montserrat
Nicaragua
Panama
Sint Maarten
St. Barthelemy
St. Kits & Nevis
St. Lucia
St. Martin
St. Pierre & Miquelon
St. Vincent & Grenadines
Trinidad & Tobago
Turks & Caicos Islands
U.S. Outlying Islands
North America
Canada
Mexico
United States of America
USA FPO / APO
Oceania
Australia
Cook Islands
Fiji
French Polynesia
Kiribati
Nauru
New Caledonia
New Zealand
Niue
Norfolk Island
Pap New Guinea
Pitcairn Islands
Samoa
Solomon Islands
Timor-Leste
Tokelav
Tonga
Tuvalu
Vanuatu
Wallis & Futuna
South America
Argentina
Bolivia
Brazil
Caribbean Netherlands
Chile
Colombia
Ecuador
Falkland Islands
French Guiana
Guyana
Paraguay
Peru
Suriname
Uruguay
Venezuela
Other
French Southern Territories
Heard & McDonald Islands
South Georgia & South Sandwich Islands

Where do you ship?

DPI Merchadising typically processes your order within 3 business days. We utilize carriers based upon the shipping selections you make during checkout. We off free or discounted shipping based upon your VIP Tier Level.

What is your shipping policy?

Restocks are determined through a number of parameters:
• Availability
• The number of "back-in-stock" requests we receive.
• Whether the item was limited edition or limited production - in which case, the item will not be restocked in it's current form.

Once a restock has been deemed necessary, it can take from 3 to 8 months for a restock to happen depending on the manufacturing method and the size of the manufacturing run.